01
Who provides Veyra AI?
Veyra AI is provided by EMA GRUP YAZILIM DONANIM GIDA MEDIKAL TICARET LIMITED SIRKETI. Product support is available at support@veyra-ai.org.
Support Desk
Answers for Veyra AI users.
Find clear information about account access, deletion, purchases, privacy, safety reports, and responsible use of generated media.
Email supportsupport@veyra-ai.orgOperator
Access
01
Where can I get help with account access?
Email support@veyra-ai.org with the account email or user ID if available, the device model, app version, and a short description of the issue. Do not include passwords or sensitive payment details.
Deletion
01
How do I request account deletion?
Open the app, go to the account, profile, or settings area, choose the deletion option, review the notice, confirm the request, and complete any verification step shown in the app.
02
What if the in-app deletion control is unavailable?
Contact support@veyra-ai.org and include enough information for us to verify your identity and locate the account. Some billing, refund, fraud-prevention, security, dispute, backup, tax, accounting, or legal records may be retained when required or permitted.
Billing
01
How are subscription credits delivered?
Credits are issued according to the subscription period shown at checkout. Credit availability can vary by plan, region, platform rules, app version, refund status, expiration, and account standing.
02
How do refunds work?
Apple App Store purchases are normally reviewed by Apple. If Apple approves a refund and your Veyra AI entitlement does not update, contact support with proof of the approved refund so we can review the account state.
AI Output
01
What should I know before publishing generated media?
AI outputs can be inaccurate, unexpected, incomplete, visually inconsistent, or similar to existing content. Review every output and confirm that you have rights to prompts, references, likenesses, music, marks, and other materials before publishing or commercial use.
AI Data
01
Does Veyra AI use any third-party AI service for generation?
No. Veyra AI does not use any third-party AI service for user generation requests. AI models are self-hosted by us, and generation services are deployed and operated by Veyra AI.
02
What data is processed for AI generation?
To provide the requested AI video feature, Veyra AI's own systems may process text prompts entered by the user, uploaded images, video, audio, text, or files selected by the user, generation settings, task identifiers, account or user identifiers needed to associate the request with the correct account, generated outputs, IP address, device/app diagnostics, error logs, and timestamps needed for security, abuse prevention, troubleshooting, and support.
03
How are uploaded photos and face data handled?
Uploaded photos are used only as visual input to create the video you request and are processed only on Veyra AI's own servers. We do not perform facial recognition, do not extract facial-geometry data, do not create biometric identifiers, and do not share input images with outside organizations.
04
How long are prompts, input images, and generated videos kept?
They are stored only to provide creation history and re-generation features linked to your account. They are deleted when you delete the creation or your account, and they are automatically deleted from our servers no later than 36 hours after creation even if you do not delete them yourself.
05
Is unrelated personal information sent for AI generation?
No. The user's name, email address, phone number, precise location, advertising identifier, contacts, and other unrelated personal information are not used for AI generation. Account and support information is processed by our own systems only where needed for account operation, purchase entitlement, security, privacy requests, or support.
Privacy
01
Does Veyra AI use my uploads to train foundation models?
No. Veyra AI does not use personal information, prompts, uploaded content, or generated outputs to train general-purpose AI or foundation models.
02
What happens after I delete my account?
After confirmed in-app deletion, Veyra AI deletes user account data and user-provided materials from active production systems, including prompts, uploaded media, generated outputs, project history, non-essential settings, and creative history. Limited billing, Apple marketplace, tax, fraud-prevention, security, dispute, backup, or legal records may be retained only where required or permitted.
Safety
01
Where should I report unsafe content or abuse?
Send a report to support@veyra-ai.org with Safety or Abuse in the subject. Include the account, project, output, prompt, screenshot, or other details that help us understand the issue, but avoid unnecessary sensitive personal information.
Legal
01
Which terms apply to app downloads and in-app purchases?
Apple's Standard End User License Agreement applies to app downloads and in-app purchases unless a more specific written agreement is presented by the app or the platform.