Privacy Policy

We collect information that helps us run accounts, AI generation, purchases, support, safety, and product operations.

• Account information such as identifiers, login credentials, profile settings, app preferences, and account status
• Contact information submitted through support requests, feedback, forms, or direct email
• AI workflow content such as prompts, uploaded images, videos, audio, text, project settings, generated outputs, exports, and creative history
• Purchase and entitlement information from Apple App Store or other authorized payment channels
• Device, log, diagnostic, approximate location, language, app version, platform, and usage data
• Security, fraud-prevention, abuse-report, and compliance information

We use information to provide, maintain, secure, personalize, measure, and improve the Services.

We may also use information to communicate with users, investigate errors, enforce our terms, process purchases and refunds, and comply with legal obligations.

• Process AI prompts, uploads, generation requests, previews, exports, credits, and related product workflows
• Operate accounts, authentication, subscription access, credit balances, and user settings
• Respond to support, bug reports, refund questions, account deletion requests, and other communications
• Detect abuse, fraud, security incidents, policy violations, and technical failures
• Analyze aggregated or de-identified usage trends to improve reliability and product quality

To generate a video, Veyra AI uses the text prompt you enter and any image, video, audio, text, or file you choose to upload for the selected feature.

This data is sent only to Veyra AI's own servers. All AI models used for user generation requests are self-hosted by us, and Veyra AI does not use any third-party AI service for those requests.

The information processed for AI features may include prompts, uploaded media, generation settings, task identifiers, account or user identifiers needed to associate the request with the correct account, generated outputs, IP address, device/app diagnostics, error logs, and timestamps needed for security, abuse prevention, troubleshooting, and support.

The user's name, email address, phone number, precise location, advertising identifier, contacts, and unrelated personal information are not used for AI generation. Account and support information may be processed by our own systems only where needed for account operation, purchase entitlement, security, privacy requests, or support.

AI outputs can be inaccurate, unexpected, incomplete, or unsuitable for a particular use. You are responsible for reviewing outputs before relying on them or publishing them.

We do not use personal information, prompts, uploaded content, or generated outputs to train general-purpose AI or foundation models.

When you select a photo as input for AI video generation, that image is uploaded to and processed only on Veyra AI's own servers to generate the video you request.

We do not perform facial recognition, do not create facial-geometry data, and do not create biometric identifiers from uploaded images.

We do not share your input images with outside organizations. They are processed only on Veyra AI's own servers for the requested generation and are not used for general AI model training.

Your input images and generated videos are stored only to let you view and re-use your own creations during the limited availability window. They are automatically deleted from our servers no later than 36 hours after creation, or sooner if you delete the creation or your account.

We share information only as needed to operate the Services, comply with law, protect users, or complete transactions.

• Non-AI operational processors that help with hosting, storage, analytics, diagnostics, customer support, communications, security, and service operations; these processors are not used as AI model providers for user generation requests
• Apple App Store and authorized marketplace or payment processors for purchases, subscriptions, refunds, and entitlement validation
• Professional advisors, auditors, insurers, and legal representatives where necessary for business operations
• Authorities, courts, regulators, or outside recipients when required by law or needed to protect rights, safety, security, or prevent abuse
• Successors or affiliates in connection with a merger, acquisition, financing, restructuring, or transfer of assets

We keep information for as long as reasonably necessary to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, prevent fraud and abuse, and enforce agreements.

Prompts, input images, and generated videos used for AI generation are retained only to provide creation history and re-generation features linked to your account and are automatically deleted from our servers no later than 36 hours after creation.

If you delete a creation or your account before that automatic deletion window ends, the related prompts, input images, and generated videos are deleted sooner from active production systems.

Refund, billing, marketplace, tax, security, abuse-prevention, dispute, and compliance records may be retained where required or permitted. Retention periods vary by information type, account status, marketplace requirements, legal obligations, security needs, and backup schedules.

Where an account is available, Veyra AI apps provide an in-app account deletion feature in the account, profile, or settings area.

To delete your account, open the app, go to the account, profile, or settings area, choose the account deletion option, review the notice, confirm the request, and complete any verification step shown in the app.

After a confirmed deletion request, we delete the user's account data and user-provided materials from active production systems. This includes profile data, non-essential settings, user projects, prompts, uploaded media, generated outputs, creative history, and authentication records no longer needed to operate or secure the Services.

Limited records may be retained only where required or permitted for billing, tax, Apple marketplace records, security, fraud prevention, dispute handling, backups, or legal compliance. Backup copies expire or are overwritten according to our backup retention cycle and are not used to restore deleted user accounts except where legally required.

If you cannot access the in-app deletion feature, contact support and include enough information for us to verify your identity and locate the account.

• Information deleted from active systems: profile data, non-essential settings, user projects, prompts, uploaded images, uploaded videos, uploaded audio, uploaded files, media records, generated outputs, creative history, and authentication records no longer needed to operate or secure the Services
• Information we may retain: billing, subscription, refund, tax, marketplace, accounting, security, abuse, dispute, backup, and legal compliance records
• Support contact for deletion help: support@veyra-ai.org

Depending on where you live, you may have rights to access, correct, delete, export, restrict, object to, or withdraw consent for certain processing.

We may need to verify your identity before responding. We may decline or limit a request where law permits or requires us to do so.

• Request access to personal information we maintain about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account or personal information, subject to lawful exceptions
• Request a copy or export of certain information where technically available
• Object to or restrict certain processing where applicable law allows
• Withdraw consent where processing depends on consent

We use reasonable technical, organizational, and administrative safeguards designed to protect information. No internet-connected system can be guaranteed perfectly secure.

You are responsible for protecting your account credentials, devices, and access methods.

We may process information in the United States and in other countries where we or our non-AI operational processors operate.

Those countries may have privacy laws that differ from the laws where you live. Where required, we use appropriate safeguards such as contractual protections and security controls.

The Services are not directed to children under 13 or to anyone below the minimum age required by applicable law.

We do not knowingly collect personal information from children without appropriate consent. If we learn that we have done so, we will take reasonable steps to delete it.

We may update this Privacy Policy to reflect product, legal, technical, operational, or business changes. Material changes will be identified by updating the date above and providing additional notice where required.

• Website: https://www.veyra-ai.org
• Email: support@veyra-ai.org
• Company: EMA GRUP YAZILIM DONANIM GIDA MEDIKAL TICARET LIMITED SIRKETI
• Team ID: 669D5NC2AX
• Enrolled as: Organization
• Phone: 90-5314306158
• Address: EMA GRUP YAZILIM DONANIM GIDA MEDIKAL TICARET LIMITED SIRKETI, NO:6-6 NASUH AKAR MAHALLESI 1403 SOKAK, BALGAT, CANKAYA, Ankara, 06520 Türkiye